The Family Concierge
Children aren't tolerated here — they're planned for. Connecting suites configured before arrival, accredited nannies on call, and a junior itinerary that makes the Towers an adventure, not a lobby to whisper in.
Complimentary planning · Nannies A$55/hr · Kids' club weekends
A Hotel That Likes Children
The difference is structural: connecting rooms that actually connect, a spa hour reserved for families, dining menus that treat younger guests as diners rather than problems, and staff who learn the children's names faster than the adults'.
The family concierge builds the stay around the children's ages — zoo mornings and aquarium afternoons for the small, laneway art and gaming-free evenings for teenagers, and accredited nanny cover when the parents want the salon to themselves.
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Connecting room pairs
The Junior Itinerary
A printed adventure map — treasure trail through the Towers, cookie-decorating with the pastry team, and a 'junior concierge' badge at checkout.
Ages 4–12 · runs weekends · complimentary
What Sets It Apart
Connecting Suites
Thirty-eight pairs across the towers — configured with cots, monitors and child-proofing before you land.
Accredited Nannies
Working-with-Children-checked carers, available by the hour — the salon evening doesn't have to wait for grandparents.
Junior Adventures
Melbourne Zoo, the aquarium, Scienceworks and the Towers' own treasure trail — built to burn energy, not patience.
Real Kids' Menus
Smaller versions of the real menu, early sittings that don't feel exiled, and a pastry session the children talk about for weeks.
Designed for the guests who travel in twos and fours
Planning a Family Stay
Three quiet steps — the desk handles everything between them.
Tell Us the Ages
Ages and temperaments shape everything — the right room pair, the right kit, the right itinerary energy.
We Configure the Stay
Cots, monitors, blackout, snack drawer, nanny bookings and the junior itinerary — all arranged before arrival.
They Take Over
Children collect their adventure map at check-in; parents collect the rare luxury of a hotel that runs itself.
Family Stays Include
Everything children need is already in the room — no rental fees for the kit that makes a family trip possible.
- Cots and child-proofing
- Monitors and nightlights
- Junior adventure map
- Kids' menu everywhere
- Family spa hour daily
- Nanny booking service
Judge a hotel by how it treats a tired four-year-old at check-in. Ours gets a badge and a biscuit.
Anthea Marlowe
Chief Concierge
Before You Book
The three questions the desk hears most — answered plainly.
Everywhere except the casino floor and the cigar terrace — that includes the restaurants, the spa's family hour, the pool and the boat.
Every carer holds a current Working with Children Check, first-aid certification and two references — the same standard as our own staff.
That's the junior itinerary's older sibling — laneway street art, the Skydeck, hands-on sessions in the kitchens, and a little well-earned independence.
Also From the House
Plan the Family Stay
Tell the desk the ages — the rest of the planning is our job, not yours.