The Personal Shopper
Collins Street's maisons know our shopper by name — private appointments, after-hours salons and pieces waiting in your suite before you've finished breakfast.
Complimentary for residents · Commissions paid by maisons, never by you
The City, Curated to You
The service begins with a conversation — occasion, taste, budget, deadlines — and ends with a rail of considered options in your suite, not a shopping list. Returns are handled by the desk; you keep only what earns the wardrobe.
For race week and gala season the service runs at full sprint: milliners, tailors and jewellers hold pieces back for our guests, and the seamstress on Level 2 turns alterations around overnight.
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Partner maisons & ateliers
Race Week Sprint
Cup week is the service's grand prix — millinery holds, overnight tailoring and accessories matched to the enclosure's dress code.
Book October · slots close fast
What Sets It Apart
After-Hours Access
Private appointments at partner maisons — Collins Street opens early or stays late when our shopper calls.
In-House Tailoring
The Level 2 seamstress turns standard alterations around overnight — formal wear pressed and fitted by morning.
Jewellery & Watches
Appointments with Melbourne's serious jewellers — viewings arranged in-suite under house security.
Handled Returns
Decide in the mirror, not the boutique — everything unchosen is returned quietly by the desk.
The block where Melbourne keeps its finest
How It Works
Three quiet steps — the desk handles everything between them.
The Brief
A fifteen-minute conversation — occasion, taste, sizes, budget, deadline. Photos help; honesty helps more.
The Pull
Our shopper works the maisons and brings a curated rail to your suite — or books you into private appointments.
The Decision
Keep what earns its place; everything else disappears. Alterations run overnight where needed.
The Service Includes
The maisons pay the commission — residents are never charged for the service itself.
- Wardrobe consultation
- In-suite selections
- Private maison appointments
- Overnight alterations
- Handled returns
- Event dress-code guidance
Good shopping isn't about access — it's about someone who knows what you'll actually wear.
Sofia Lindqvist
Head of Personal Shopping
Before You Book
The three questions the desk hears most — answered plainly.
Nothing beyond the purchases — partner maisons pay the service commission. Your only spend is what you keep.
Forty-eight hours for a proper pull; race week and gala season want a week. True emergencies have been solved in an afternoon — ask anyway.
One of the most common requests — describe the person and the occasion, and the desk wraps, cards and delivers it to the room.
Also From the House
Brief the Shopper
Tell us the occasion — the rail will be in your suite before you know it.