Three Doors, One Address
Every service at Eucalyptus Stay begins with a conversation — the concierge desk is staffed around the clock, and every request below has a dedicated team behind it.
Ten Signature Services
Each service page covers pricing, what's included and how to book — start anywhere.
Private Gaming Salons
Invitation-level salons, a personal casino host and tailored limits above the main floor.
ExploreHelicopter Transfers
Rooftop helipad arrivals, scenic coast runs and 12 Apostles charters.
ExploreChauffeur Fleet
Electric limousines and Alpine-ready SUVs with fixed-rate airport transfers.
ExploreIn-Suite Dining & Private Chef
Restaurant-grade service on your terrace — or a chef cooking live in your villa kitchen.
ExploreSpa & Wellness Rituals
Hydrothermal circuits, botanical treatments and floatation pods on Level 55.
ExploreWeddings & Events
The column-free Palladium, riverside ceremonies and full planning teams.
ExploreYarra River Cruises
Private launches, sunset picnics on the water and transfers to the bay.
ExplorePersonal Shopper & Styling
A stylist-led circuit of Collins Street ateliers and our own boutique.
ExploreFamily Concierge
Kids Academy programmes, certified nannies and family suite configurations.
ExploreCasino Masterclass
Learn blackjack, baccarat and roulette etiquette at a private, stakes-free table.
ExploreAnything Else
If it isn't listed, ask — the concierge desk has never once said "impossible."
ContactHow Booking Works
Message the concierge any time — most requests confirm within the hour, charged to your suite.
24 / 7 DeskChauffeured, Silently
Twelve electric limousines and six Alpine-ready SUVs wait beneath the porte-cochère — child seats fitted, skis mounted, itinerary memorised.
- Tullamarine transfer~25 min
- City loopHourly
- Grand Prix shuttleOn race week
EQS Limousine · 632 km Range
Every Route Ends at Whiteman Street
Tullamarine → Rooftop
Helicopter transfer in 12 minutes, or chauffeured limousine in 25 — the driver tracks your flight.
Southern Cross → Southbank
Our concierge meets the platform; a buggy crosses the river in six minutes, bags taken separately.
The Scenic Arrival
Drivers take the Bay Trail via Williamstown — forty extra minutes, one unforgettable skyline approach.
37°49′21″ S · 144°57′28″ E · Elev 152 m
Eucalyptus App
The Towers in Your Pocket
Check in from the car, dim the suite from the table, call the car from the table — one app, signed in with your room key.
Climate & Curtains
Scene presets for wake, work, dine and sleep.
Wallet Room Key
Apple Wallet & Google Wallet — straight to the lift.
One-Tap Requests
Ice, towels, a table, a tailoress — logged and timed.
Sleep Mode
Kills corridor glow and pre-sets the blackout blinds.
Kids Academy, Grown-Up Standards
Rooftop astronomy, kitchen masterclasses and river-bank ecology — programming for ages 4–14 while the adults take the spa or the salon.
Take the Towers Home
Objects With Our Crest
The lobby boutique carries what we use ourselves — the signature diffuser, the linen robe, the stoneware thrown by a Fitzroy potter.
- Signature diffuser — cedar, moss, vetiverA$120
- Linen robe, monogrammedA$210
- Rooftop honey, 250 gA$28
- Stoneware tea set, pairA$145
Charge to your suite, or we ship worldwide in recyclable packaging.
Four-Legged Guests, Five-Star Care
Dogs and cats under 15 kg are welcomed on dedicated floors — orthopaedic beds, a chef-designed menu, and GPS-tracked riverside walks while you dine.
- Pet menu by the executive kitchen — vet-approved portions
- Live GPS walk tracking shared to your phone
- Grooming parlour, Level 3 — wash, trim, polish
Bed, Bowls & a Riverwalk Route
How It All Works
The mechanics of booking anything on this page — the short version is: ask the concierge.
Message the concierge via the contact page with your dates — helicopters, spa rituals and private chefs are confirmed within the hour where availability allows.
Restaurants, the day spa, boutiques and the casino floor welcome visitors. Butler service, in-suite dining and the helipad are reserved for staying guests.
The concierge desk, in-suite dining, valet, security and the casino floor itself never close. The spa runs 06:00–22:00 and the sky pool is open around the clock for residents.
Yes — every service on this page is available as a monogrammed gift certificate, delivered digitally or in a wax-sealed envelope. See the rates page for current pricing.
One Message Starts Everything
Tell us the occasion and the dates — the team assembles the rest, from the helipad slot to the last candle on the terrace.